How do I upload mobility receipts in the app?
Uploading your mobility receipts in the Hrmony app is quick and easy. Just follow these steps:
How to submit a receipt
- Open the Hrmony App in the browser at hrmony.app or on your smartphone.
- Go to “Overview" and select “Mobility".
- Tap on “Submit receipt".
- Choose one of the following options:
- 📷 Take photo – photograph your paper ticket directly with the smartphone camera (available only in the mobile version).
- 📁 Upload document – upload a digital ticket (e.g., screenshot from an app or PDF of an online ticket).
Tip: Make sure the photo is sharp, well-lit, and fully legible – all required information must be clearly visible.
What happens after uploading?
| Step | What happens? |
|---|---|
| Receipt review | Hrmony checks the receipt for completeness and eligibility for reimbursement |
| Approval | If the receipt meets all requirements, it is approved for reimbursement |
| Rejection | For non-reimbursable receipts, you will receive a notification with the reason |
| Reimbursement | The amount will be shown under “Reimbursements" in the app and paid out in the following month via payroll |
Note: Hrmony only provides the billing data – your employer is responsible for the actual payout.
Common reasons for rejection
To avoid your receipt being rejected, avoid the following common mistakes:
- ❌ No valid receipt – e.g., a bank statement or payment confirmation is not accepted
- ❌ Non-reimbursable mobility type – e.g., taxi, flight ticket, or car sharing
- ❌ Premium upgrade – e.g., first-class surcharge
- ❌ Receipt from abroad
- ❌ Ticket not readable – blurry, too dark, or heavily creased receipts
- ❌ No receipt total visible
Still have questions? Contact our support team at support@hrmony.de or use the chat at the bottom right of this page.