After a receipt has been submitted, it goes through various statuses. Here you will find an overview of all statuses and what they mean.
Overview of Receipt Statuses
⏳ “Uploading"
This status is shown while the receipt is being uploaded.
The upload usually takes only a few seconds – depending on the internet connection and file size. If this status is displayed unusually long, it may indicate a problem with the upload.
Tip: Check your internet connection and try again if necessary.
🔍 “Under Review"
This status is shown when the receipt has been successfully uploaded and is currently being processed.
The receipt remains in this status until it has been fully recorded. Afterwards, it will automatically appear in the reimbursement overview on the main page, sorted by receipt date. The displayed reimbursement amount updates automatically.
❌ “Receipt Rejected"
This status is shown when a receipt could not be reimbursed or recorded.
The respective reason for rejection is displayed directly on the receipt – e.g., missing receipt date, illegible receipt, or non-reimbursable items. This allows you to correct the receipt and resubmit it if necessary.
👉 A complete overview of possible rejection reasons can be found here: Why was my receipt rejected?
⚠️ “Upload Failed"
This status is shown when the receipt upload could not be completed due to technical reasons.
Possible causes:
- No or unstable internet connection during upload
- No connection to the Hrmony server
- The image file is too large (maximum file size: 6 MB per image)
Tip: Check your internet connection and ensure the image file is smaller than 6 MB. Then you can start the upload again.
At a Glance
| Status | Meaning | Action Needed? |
|---|---|---|
| Uploading | Upload in progress | ❌ No – please wait briefly |
| Under Review | Receipt is being reviewed | ❌ No – automatic processing |
| Receipt Rejected | Receipt could not be reimbursed | ✅ Yes – check rejection reason |
| Upload Failed | Technical problem during upload | ✅ Yes – try again |
Still have questions? Our support team is happy to help: 📧 support@hrmony.de